Questions we get, answered plainly
Everything below is the same answer you will get on the phone. If a question is not here, ask it — we would rather say "we do not know yet" than guess.
Do you work for Viking, or on Viking's behalf?
No. Ironwood Appliance Service is an independent shop. We use the Viking name only to say which appliances we service. If you want work carried out under the manufacturer's own program, contact Viking directly and they will route you to a provider in their network. The full affiliation notice sits at the foot of every page.
What does the first visit cost?
A flat $80 diagnostic. That covers the trip, the time to pull the appliance where it needs pulling, and the diagnosis itself. If you approve the repair, the $80 is credited toward it. You get a written estimate before anything is opened up or ordered, so nothing on the invoice is a surprise.
Is it worth calling someone out for a fault this small?
Usually, and the $80 answers that for you. A great many of the complaints we are called to turn out to be a cap seated at an angle, an arm resting on a bag of frozen food, or a drain with a shard of glass in it — corrected on the visit, with nothing ordered. The visit that finds nothing wrong is the cheapest information about the appliance you will buy all year.
Will you quote the repair over the telephone?
No, and you should be wary of anyone who will. The same complaint can be four different parts at four different prices, and a figure given before the appliance has been looked at is either a guess or a hook. What we will do on the telephone is tell you which band of the price table the job is likely to live in, and say plainly that it is a band and not a quote.
Does the age of the appliance decide whether it is worth repairing?
Not on its own. What decides it is whether the part is still obtainable, whether there is one fault or several, and what the opening, the panels and the countertop edge around a built-in would cost to make good if it came out. An older appliance in good order with one failed component is an easy yes. A younger one with three unrelated faults and a part on long lead time is not. We say which of those we are looking at while standing at the appliance.
What is covered after the repair?
90 days on labour and 365 days on parts. We fit genuine OEM parts. If the same fault returns inside the labour window we come back and there is no second diagnostic fee.
Do you work on other brands?
No. We service Viking appliances only. Staying on one manufacturer is what lets us carry the right parts, know which revision of a control board is in front of us, and quote a job without a second visit to work out what it is.
Do you do heating or air conditioning?
No, and it is worth saying plainly because the name invites the question. Ironwood works on Viking kitchen appliances — ranges, rangetops, wall ovens, built-in refrigeration, dishwashers and hoods. Furnaces, heat pumps, air handlers, mini-splits and the ducting that carries conditioned air through a house are a different trade with a different licence, and we neither quote nor attempt them. There is also a place called Viking in Indian River County, a long way south of Duval, and we do not work there either. If a room is the wrong temperature, an HVAC contractor is the call.
When can you come out?
Monday through Friday, 8:00am to 6:00pm, and Saturday 9:00am to 4:00pm. We do not run an overnight or emergency service and we will not tell you otherwise. Calls left after hours are returned the next working morning.
Can you work on the sealed refrigeration system?
Yes. Handling refrigerant is federally regulated and our technicians hold EPA Section 608 certification, which is the credential that permits it. That credential comes from the EPA, not from any manufacturer program.
Call (904) 822-9883 Repair or replace Viking repairs we handle Lanes around Mandarin