What is covered after the repair
Two windows, both counted from the day the work is finished: 90 days on labour and 365 days on parts.
The two windows
- Labour
- 90 days Our own workmanship on the fault we were called out for. If it comes back inside the window we come back, and there is no second diagnostic fee.
- Parts
- 365 days Every part we supply and fit. A part that fails inside the year is replaced and refitted, and the refit is on us whichever window it lands in.
- Parts policy
- Genuine OEM parts We do not fit aftermarket substitutes into a professional appliance to make a number look better on an estimate.
Whose warranty this is
Ours. This is Ironwood Appliance Service’s own workmanship and parts warranty, given by an independent repair company. It is not a manufacturer warranty. It does not extend, replace, shorten or alter any warranty Viking or its parent company gives on the appliance itself, and nothing we do on your appliance is carried out on their behalf.
If your appliance is still inside its own manufacturer coverage, say so when you call. There are jobs where the sensible answer is to route you back to the manufacturer’s own program rather than take your money, and we would rather tell you that on the phone than on your driveway.
What is not covered
- A different fault on the same appliance. That is a new visit and a new estimate.
- Damage from something outside the appliance — a supply line, a circuit that is not sized to the rating plate, or water damage from a leak we did not cause.
- Maintenance. Filters, condenser grilles, hood baffles, drain lines and deposits that build up again with use are maintenance, and a part that has silted up after a year has not failed, it has been used.
- Work someone else has done to the appliance after our visit, including a part fitted by another shop or by the owner.
- Cosmetic wear, and any condition we listed in writing on the estimate as pre-existing.
How to make a claim
Call and give the date of the original visit and the appliance. There is no form and no portal. If the fault is inside the window we book a return visit and you are not charged the $80 again for it.
Keep the written estimate and the invoice from the original visit. Both name the part fitted and the date, which is all a claim needs.
What does the work under this warranty cost in Mandarin?
Everything starts at the same figure: $80 for the trip and the diagnosis, taken off the repair the moment you say yes to it. What the repair itself comes to depends on which of the bands below the fault turns out to sit in — $180 at the shallow end, $1,030 when the costly component is the one that has gone. That is settled standing at the appliance, never over the telephone.
| Member of the job | Parts and labour |
|---|---|
| The visit and the diagnosis | $80 flat, and it comes off the repair |
| Igniter or burner assembly | $200–$530 |
| Oven thermostat or heating element | $180–$550 |
| Control board or touch panel | $380–$1,030 |
| Refrigeration fan or defrost system | $250–$640 |
Bands, not quotes. Nobody here reads you a number down the telephone: the firm figure goes into your hands in writing once the appliance has been looked at, and the invoice matches it. 90 days on labour, 365 days on parts, genuine OEM parts only. The whole book is on the pricing page.
Claims, in two questions
If the same fault comes back, is there a second diagnostic fee?
No. Inside the 90 days labour window we come back to our own work on the fault we were called out for, and the visit carries no second diagnostic. A different fault on the same appliance is a different visit, and it is charged as one.
What does the parts window actually cover?
Every part we supply and fit, for 365 days. A part that fails inside it is replaced and refitted, and the refit is on us whichever of the two windows the failure lands in. It does not cover a part you sourced yourself, and it does not cover the appliance as a whole.