Our double oven stayed locked after a self clean and would not release. He freed the latch motor, checked the door switch and cleaned the runners it rides on. It opened without a single panel being forced.
Stuart J.2026-08-11
What owners said after the visit
Rated 4.3 out of 5 across 33 customer reviews. All 33 of them are printed below, the awkward ones included.
How to read these
Each entry is one visit: what failed, what was measured, what was changed and how the call ended. They are printed as they were given to us, first name and last initial, and the ones that are less than glowing are printed too. A wall of nothing but top marks tells a reader nothing, and a van that has never had a part arrive wrong is a van that has never been out.
Nothing below quotes a figure. What a visit costs belongs on the pricing page, where it can be checked against the invoice, and what happens afterwards belongs on the warranty page. If an entry describes the fault on your own appliance, the page for that repair sets out how it is diagnosed.
The figure
4.3
out of 5, across 33 customer reviews of Ironwood Appliance Service. It is the mean of the entries on this page and nothing else — the build fails if the two stop matching.
Viking kitchens in Mandarin and the lanes around it
Ranges and rangetops, wall ovens, built-in refrigeration and wine storage, dishwashers and hoods, in Beauclerc, Loretto, Julington Creek, Cormorant Landing and the older part of Mandarin. Every entry names the lane it came from, and the lane pages explain what tends to fail first in each of them.
You get a written estimate before anything is opened up or ordered.
Every review we publish
Lights on the hood flickered and then the fan stopped answering the touch panel. He replaced the control board and reseated a harness that had melted against the blower housing. It all works from one press now.
Nolan F.2026-08-08
The oven took nearly an hour to reach temperature. He measured the bake element draw, found it low and replaced it, along with a scorched terminal block that was on its way out. Preheat is back where it was.
Duane H.2026-08-04
Left front burner clicked and clicked without lighting while the other three lit fine. He traced it to a cracked electrode rather than the spark module we were told to expect, and it has lit first turn since.
Marcus D.2026-07-28
Cycle stalled half way with the lights blinking at us. He read the stored fault off the control, found the heater circuit open and replaced the element. He also flagged a kinked drain line that was making it worse.
Felix D.2026-07-16
The wine cabinet drifted several degrees warm on the upper zone. He found a circulation fan jammed by a fallen shelf clip, cleared it, and rechecked both zones with his own probe before he packed up.
Hector A.2026-07-09
Our griddle ran hot at one end and cool at the other, so nothing on it cooked evenly. One of its two elements had gone open, and that was what he replaced. Both ends match now, which they had not for a year.
Curtis B.2026-07-02
The ice maker filled but never dumped. He worked through the mould heater and the harvest motor and found the fill tube part frozen. Cleared it, adjusted the water fill, and it has produced steadily since.
Bradley M.2026-06-30
Upper rack came out dry but still dirty. He checked wash arm pressure and found the diverter stuck part way. Replaced it and ran a full cycle with us standing there. Both racks come out clean again.
Angus M.2026-06-21
Broil element had failed open with a small burn mark near the rear terminal. He showed me the meter reading before pulling anything, fitted the new element and ran the broiler while I watched. Nothing left behind.
Priya S.2026-06-14
The hood rattled so badly at top speed that we had stopped using it. He balanced the blower, replaced a perished mount and tightened the duct collar. It is quiet enough now to run through a whole dinner.
Grant W.2026-06-05
The simmer plate had warped and one burner roared no matter how low we set the knob. He replaced the burner cap and the valve under it, then set the low flame with the kitchen door shut so it stayed steady.
Omar K.2026-05-27
The range door stopped sitting flush at the top corners and heat came out over the handle. Both hinges had sagged. He fitted a new pair and reset the door, and the gap closed evenly right across the top.
Trevor W.2026-05-19
The wall oven display went dark part way through a bake and stayed dark. He isolated a failed transformer feeding the control rather than condemning the whole board, came back with it, and the oven runs normally.
Ravi N.2026-05-05
Our built-in never shut off and the tile in front of it stayed warm underfoot. Behind the grille the condenser was matted with dust and dog hair. He cleared it, took a current reading on the fan, and it cycles properly.
Yvonne C.2026-04-22
The knob for the rear burner turned freely without doing anything at all. The valve stem had stripped. He sourced the right valve, fitted it, and checked the flame on every setting before he packed the van.
Leon P.2026-04-15
The interior lamp never went out once we closed the door, so the cavity sat warm every morning. A stuck door switch turned out to be the cause. He fitted a new one and tested its twin on the same harness.
Warren E.2026-04-08
Water pooled under the crisper drawers about once a week. He flushed a blocked defrost drain and fitted the clip that stops it icing over again. Simple fix, explained as he went, and the pooling has not come back.
Lorna G.2026-03-27
Our oven ran about thirty degrees under the dial. He left a thermometer on the centre rack through two full cycles before touching anything, then changed the temperature sensor. Baking times match the recipe again.
Elaine P.2026-03-11
The detergent door stopped springing open, so every cycle finished with a block of powder still sitting in it. He replaced the dispenser assembly and checked the wax motor when the first part arrived bent.
Rosalind H.2026-03-04
The hood moved almost no air over the range even on high. The blower wheel was caked solid and one of the two motors had failed. He cleaned the wheel, fitted a motor and checked the duct run into the attic.
Sylvia T.2026-02-24
Fresh food side sat in the low fifties while the freezer stayed fine. The evaporator fan motor had seized. He carried one and fitted it, then cleared the defrost drain while the rear panel was already off.
Marissa T.2026-02-17
Dishwasher stopped draining and left standing water in the sump. He pulled a fruit sticker and a shard of glass out of the drain pump housing instead of selling us a pump. It empties dry every cycle now.
Tessa V.2026-02-03
A gas smell near the back of the rangetop worried us. He leak tested every joint with solution, found a loose flare fitting behind the unit, tightened it and retested. Nothing since, and he said what to watch for.
Janelle S.2026-01-30
Every electrode on the cooktop sparked whenever one knob was turned. He found a switch letting current across and swapped it, so only the burner you ask for lights. Getting a slot booked took two calls though.
Colin B.2026-01-23
Convection fan ran but bread still browned unevenly front to back. He found the fan blade loose on its shaft and the rear baffle bent by a pan. Both were put right and the loaves come out even now.
Denise L.2026-01-12
The leak at the door corner is fixed and the seal sits properly, but it took three visits because the first gasket sent was for a different model. He owned the mistake and did not charge for the extra trips.
Bianca Z.2025-12-18
Ice kept sheeting across the back wall of the freezer every few weeks. He put it on the defrost heater instead of the board and proved it with a continuity check. Six weeks on, nothing is icing up.
Gerald F.2025-12-09
Airflow improved once the baffle filters and the motor were dealt with, but the ductwork fault he found is ours to sort with a builder. He was straight about that rather than taking on work he could not finish.
Adele C.2025-12-01
The lower oven would preheat and then drop out after twenty minutes. He tracked it to a thermal cutout tripping on a blocked vent behind the trim. Vent cleared, cutout replaced, and it holds through a long roast.
Camille O.2025-11-24
The burner that would not hold a simmer was sorted in the end, but the first visit finished with the wrong orifice on the van and we waited nine days. The work itself was done properly once the part landed.
Nadia K.2025-11-06
Two of the six burners lit slowly with a lazy yellow flame. He cleaned the ports, checked regulator pressure and reset the air shutters. All six are blue and even, and they light without that pause.
Meredith A.2025-10-28
Frost kept forming along one edge of the freezer drawer where the seal had gone soft. The gasket had to be ordered and took longer than I expected. It closes cleanly now and the frost stopped, but the wait dragged.
Simone R.2025-10-15
Credentials
EPA Section 608 certified technicians. EPA Section 608 certification is the federal requirement for handling sealed-system refrigerant. It is held by our technicians and is not a manufacturer programme.
Ironwood Appliance Service is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Viking or its parent company. All brand names and model numbers are the property of their respective owners and are used only to identify the appliances we service.