Glasses came out filmed and gritty whichever cycle we picked. He took the filter stack apart, found the coarse screen split along a seam, and replaced it with a wash arm bearing that had worn oval.
Byron C.2026-09-15
What owners said after the visit
Rated 4.4 out of 5 across 65 customer reviews. The 20 most recent are printed below in full, the awkward ones included.
How to read these
Each entry is one visit: what failed, what was measured, what was changed and how the call ended. They are printed as they were given to us, first name and last initial, and the ones that are less than glowing are printed too. A wall of nothing but top marks tells a reader nothing, and a van that has never had a part arrive wrong is a van that has never been out.
The 20 most recent are below. The figure beside them is the mean of all 65, not of the selection, and the breakdown counts all 65 as well. The rest are not hidden: each one sits on the repair page and the lane page it came from, which is where it is worth reading.
Nothing below quotes a figure. What a visit costs belongs on the pricing page, where it can be checked against the invoice, and what happens afterwards belongs on the warranty page. If an entry describes the fault on your own appliance, the page for that repair sets out how it is diagnosed.
The figure
4.4
out of 5, across 65 customer reviews of Ironwood Appliance Service. It is the mean of the published pool and nothing else — the build fails if the two stop matching.
Viking kitchens in Mandarin and the lanes around it
Ranges and rangetops, wall ovens, built-in refrigeration and wine storage, dishwashers and hoods, in Beauclerc, Loretto, Julington Creek, Cormorant Landing and the older part of Mandarin. Every entry names the lane it came from, and the lane pages explain what tends to fail first in each of them.
You get a written estimate before anything is opened up or ordered.
The most recent visits
The freezer was steady but the fresh food side climbed overnight, every night. He measured the damper travel, found the control arm snapped at the pivot, and fitted that assembly instead of a board.
Theo H.2026-09-09
The blower started on high and then fell away to nothing after a minute or so. He found the speed control cooked at one solder joint, replaced that module, and cleaned the baffles while it was open.
Cyrus D.2026-09-04
The oven underneath was fine but the whole front row of burners had gone dead. He found the spark module had lost one output, swapped it, and lit every burner twice over while I stood there.
Avery L.2026-09-02
Both cavities threw a fault at the end of any long bake. He read the history stored in the control, found the cooling blower stalling as it got hot, and replaced it. Nothing since, across several roasts.
Malcolm G.2026-08-26
Roasting was running hot enough to blacken the outside of everything. He left a probe in the cavity through a full hour before deciding anything, then changed the sensor that was reading low.
Desmond P.2026-08-19
The cooking surface was sitting proud at one back corner and pans slid towards us. He drew the unit out, corrected the packing under the frame and resealed the edge to the counter. It sits flat now.
Neville O.2026-08-13
Our double oven stayed locked after a self clean and would not release. He freed the latch motor, checked the door switch and cleaned the runners it rides on. It opened without a single panel being forced.
Stuart J.2026-08-11
Lights on the hood flickered and then the fan stopped answering the touch panel. He replaced the control board and reseated a harness that had melted against the blower housing. It all works from one press now.
Nolan F.2026-08-08
The oven took nearly an hour to reach temperature. He measured the bake element draw, found it low and replaced it, along with a scorched terminal block that was on its way out. Preheat is back where it was.
Duane H.2026-08-04
Grease had got past the baffles into the housing until the whole hood shook at speed. He lifted the wheel out, cleaned and balanced it, and fitted new mounts. The cabinet above it has stopped rattling.
Franklin B.2026-07-30
Left front burner clicked and clicked without lighting while the other three lit fine. He traced it to a cracked electrode rather than the spark module we were told to expect, and it has lit first turn since.
Marcus D.2026-07-28
Our water dispenser slowed to a trickle and then gave up. He traced it to a line frozen where it crosses the hinge rather than to the valve, thawed it, and rerouted the tube so it will not repeat.
Delia W.2026-07-23
Cycle stalled half way with the lights blinking at us. He read the stored fault off the control, found the heater circuit open and replaced the element. He also flagged a kinked drain line that was making it worse.
Felix D.2026-07-16
The wine cabinet drifted several degrees warm on the upper zone. He found a circulation fan jammed by a fallen shelf clip, cleared it, and rechecked both zones with his own probe before he packed up.
Hector A.2026-07-09
Water was escaping from under the base on the longer cycles only. He put it on the sump gasket rather than the door, replaced it, and ran two cycles with paper laid under the plinth to prove it dry.
Rupert E.2026-07-07
Our griddle ran hot at one end and cool at the other, so nothing on it cooked evenly. One of its two elements had gone open, and that was what he replaced. Both ends match now, which they had not for a year.
Curtis B.2026-07-02
The ice maker filled but never dumped. He worked through the mould heater and the harvest motor and found the fill tube part frozen. Cleared it, adjusted the water fill, and it has produced steadily since.
Bradley M.2026-06-30
Broil worked and bake did not, which I would never have thought to separate. He proved the bake relay was not closing, changed the relay board, and left the old one out so I could see the burnt contact.
Rowena K.2026-06-27
Upper rack came out dry but still dirty. He checked wash arm pressure and found the diverter stuck part way. Replaced it and ran a full cycle with us standing there. Both racks come out clean again.
Angus M.2026-06-21
Credentials
EPA Section 608 certified technicians. EPA Section 608 certification is the federal requirement for handling sealed-system refrigerant. It is held by our technicians and is not a manufacturer programme.