What this site collects
Almost nothing, and none of it by accident. This page says what happens and where it happens.
This site
These pages are plain static files. There is no tag manager, no advertising pixel and no session cookie set by us. Typefaces are served from this same domain rather than from a font network, so loading a page here does not tell any third party other than PostHog (below) that you did.
There is no contact form, no chat widget and no newsletter sign-up, which means there is no field on this site into which you could type a name or an address.
Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.
Server logs
The site is hosted on a commercial static-hosting platform. Like every web host, it records ordinary request data — the page requested, the time, an IP address, and the browser’s own user-agent string — for delivery and abuse prevention. We do not join that data to anything, do not export it and do not use it to build a profile of a visitor.
When you call
Booking happens on the phone. To schedule a visit we write down a name, a service address in Mandarin or nearby, a callback number and a description of the appliance and the symptom. That is a service record. We keep it because a warranty claim needs the date and the part, and for no other reason.
We do not sell, rent or trade that information. We do not send marketing to it. It is shared only where the work requires it — a parts supplier needs a model and serial number to ship the right component, and that request carries no more than it has to.
Asking us to delete a record
Call and ask. We will remove your service record other than what an invoice has to keep for tax and accounting purposes, and we will tell you plainly which parts those are.
Changes to this notice
If this changes, the date below changes with it. There is no version history to dig through.
Last updated October 12, 2026.